Refund policy

📦 Return & Refund Policy

For over 3 years, LUCKANIME LIMITED has specialized in crafting premium, custom-made Anime and K-POP phone cases. Because every single product is strictly produced 1-to-1 according to your individual order (including custom designs, phone models, colors, and text), our policy is structured specifically for personalized goods.

1. Why Custom Items Are Final Sale

Due to the personalized nature of our items:

• They are made exclusively for your specific phone model and design choices.
• They are permanently customized and cannot be restocked or resold to other customers.
• US Customers: Federal regulations do not require returns on custom-made goods. All sales of personalized phone cases are final.
• EU / UK / EEA Customers: Under the EU Consumer Rights Directive (Article 16(c)), the 14-day right of withdrawal is excluded for goods made to the consumer’s specifications or clearly personalized.

2. Returns & Refunds for Defects Only

We take immense pride in our quality standards. We accept returns or issue replacements/refunds ONLY in the following cases:

• The product arrives damaged during shipping.
• The product has a genuine manufacturing defect.
• You received a materially incorrect item (e.g., completely wrong phone model or incorrect design printed due to our error).

To be eligible, you must contact us at support@luckanime.com within 7 days of receipt with clear photos or videos of the issue. Approved claims will receive a free replacement or a refund.

3. We Do NOT Accept Returns For:

• Change of mind or personal dissatisfaction with the design style.
• Customer-selected errors (e.g., ordering the wrong phone model, spelling mistakes in custom text, or submitting low-resolution images).
• Minor color variations due to screen display differences.

🔄 Refund Process & Support

4. Refund Processing (When Approved)

If your return or replacement is approved under our defect policy:

• If a return shipment is required, we will provide instructions and a return shipping label.
• Once the returned item is received and inspected, we will notify you of the approval status.
• Approved refunds will be automatically processed back to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved, please reach out to us at support@luckanime.com.

5. Contact Us

If you have any questions before ordering or need assistance with an issue, please double-check your order summary and contact us: