FAQS

  1. Payment

    Paying up is as easy as a victory dance at a cosplay convention! ?? We've got the trusty PayPal on our side, making sure your shopping spree is locked up tighter than a vault in a heist movie. ? You can flaunt your plastic powerhouses like VISA, Master, and Amex, even if you're not a PayPal pro.

    But wait, there's more! If PayPal's being a bit of a diva and won't play nice with your credit cards, don't sweat it. Just give 'em a ring     ? or shoot 'em an email over at their Help Center – they're like the superheroes of the payment realm. We also accept Western Union and International bank transfer.

    And hey, we're not stopping there. For the worldly folks who prefer a touch of the traditional, we roll out the red carpet for Western Union and International bank transfers.     ?? So, pick your payment potion and let the shopping adventures begin! ??

    Why buy from US?

    • Largest Collection Online, new constantly updated designs and Japanese products
    • Premium Quality guarantee
    • Free Shipping and Free Return for orders above 50USD

    * Please be advised that due to the increase on the actual shipping costs, free shipping to some parts of Middle East Asia, Eastern Europe, South America, Africa, and other remote islands is not supported. Free shipping for orders above 50 USD to affected countries will not be applied. Thank you for your kind understanding.

    Discreet Packaging

    We value our customers privacy and we understand that you may not want people to know what you ordered, whether it's your neighbor, family member or mailman. Therefore, we ship your order in a plain cardboard box with no reference to ADP at all. The sender is from JWE. The label of content is either toy, gift or pillow cover. Depends on what you ordered. For 18+ products , it will be labeled as toys. 

    Privacy Policy

    We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can request to be removed from our list by simply emailing us at support@luckanime.com. 

    You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.

    VIP Rewards FAQ

    Why join ADP VIP Program? We want you to be able to relax and enjoy shopping at ADP alongside your other favorite otaku services. No need to stress about whether you’re getting enough value out of it. MORE SAVINGS, MORE POINTS, MORE OTAKU LIFE! SEE MORE HERE ▶️

  2. Q: How can I track my order? A: Once your order ships, you'll receive a tracking number via email. You can track your package using this number on our website or the courier's site.

  3. Q: What is your shipping time and cost? A: Shipping times vary by location. Please refer to our Shipping & Delivery page for estimated delivery times and shipping costs based on your region.

  4. Q: What is your return policy? A: We offer a 30-day return policy. Items must be unworn and in their original condition. Please contact our customer service for return authorization and instructions.

  5. Q: Are your products true to size? A: Our sizing generally follows standard measurements. We recommend checking our size chart for accurate measurements and fit guidance.

  6. Q: Do you ship internationally? A: Yes, we offer international shipping to many countries. Shipping rates and times vary based on the destination. Please check our Shipping & Delivery page for details.

  7. Q: How do I change or cancel my order? A: Contact our customer service team immediately if you need to change or cancel your order. We'll do our best to accommodate your request if the order hasn't been processed yet.

  8. Q: Are your products officially licensed merchandise? A: Yes, we collaborate with licensed distributors and brands to offer authentic merchandise. All our products are officially licensed.

  9. Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure payment methods. You can find the full list of accepted payment methods at checkout.

  10. Q: Can I return personalized or customized items? A: Personalized or customized items are generally non-returnable unless they arrive damaged or defective. Please contact us for assistance in such cases.

  11. Q: How can I contact your customer service? A: You can reach our customer service team via email at [customer service email] or by phone at [customer service phone number]. We're available [hours of operation] to assist you.