1. Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards (VISA, Mastercard, American Express) and PayPal. Your transactions are 100% secured with SSL encryption through the Shopify and PayPal gateways.

Q: Is my payment information safe?
A: Absolutely. We do not store your credit card details on our servers. All payments are processed through world-class encrypted payment providers.

2. Shipping & Tracking

Q: How much does shipping cost?
A: We offer **FREE Standard Shipping** for all orders over **$39 USD**. For orders under $39, a flat shipping fee of $4.99 applies.

Q: How can I track my order?
A: Once your order is shipped (after 3-5 business days of processing), you will receive an email with a tracking number and a link to monitor your package's journey.

Q: Do you ship internationally?
A: Yes! We ship our custom phone cases worldwide, including North America, Europe, Australia, and parts of Asia.

3. Customization & Quality

Q: Are your phone cases drop-resistant?
A: Yes, our cases are designed with a shockproof TPU bumper and a durable backplate, providing excellent protection against daily drops and scratches.

Q: Is the print quality high?
A: We use high-tech digital printing (relief 3D) to ensure vibrant colors and a premium feel. The designs are scratch-resistant and will not fade easily.

Q: Can I return a personalized item?
A: Since personalized cases are made specifically for you, they are non-returnable unless they arrive damaged or defective. Please refer to our Refund Policy for more details.

4. Orders & Returns

Q: How do I change or cancel my order?
A: Please contact us at support@luckanime.com within 6 hours of placing your order. Once production begins, we can no longer cancel or modify the order.

Q: What if my order arrives damaged?
A: We take full responsibility for defective or damaged items. Contact us within 14 days of receipt with photos of the issue, and we will send a free replacement.

Still have questions? We're here to help!

📧 Email: support@luckanime.com
📍 Address: 426 Rutland Quadrant, Kowloon City, Hong Kong
📞 Phone: +86 180 5733 0380