Refund&Return Policy

By placing an order, You confirm that You have read, understood and accepted the following policy.

Returns

Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 1. Already used products.2. No complete accessories.

Additional non-returnable items:

Products that affect our secondary sales.

To complete your return, we require a receipt or proof of purchase. Please contact our support team support@luckanime.com for more information.

Please be informed that you have to pay the return shipping fee.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@luckanime.com
Cancel order

You can cancel your order 100% within 6 hours from purchasing time of the same day for 100% refund.

If you cancel your order from 6 hours to 12 hours, we will be sending your item to your address from our warehouse. Therefore, please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

If after 12 hours, your item will be on transit, therefore we cannot cancel your order.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@luckanime.com

 Email:support@luckanime.com